FAQs

Jorgen House aims to process and dispatch all orders within 1–2 working days (excluding weekends and bank holidays). Once your Jorgen House order has been dispatched, delivery times will depend on your location and the shipping option selected at checkout. You will receive tracking details as soon as your order is on the way.

Jorgen House UK standard shipping is £3.45 via Royal Mail Tracked 48, and UK express shipping is £10.75 via Royal Mail Next Day Delivery. Jorgen House also offers free UK shipping on orders over £200.

Yes, Jorgen House ships internationally to most countries. Shipping costs and delivery times vary depending on your location and whether you choose standard shipping or DHL Express at checkout.

International delivery times from Jorgen House vary by location. Europe standard shipping usually takes 3–6 working days, the United States 6–12 working days, and Rest of World 6–12 working days. DHL Express is also available for faster delivery if you need your order sooner.

For international Jorgen House orders, customs duties and import taxes are not included in the price and are the responsibility of the customer. As these charges vary by country, we recommend contacting your local customs office for more information before placing your order.

If customs fees are due and you choose not to pay them and the parcel is returned to Jorgen House, we may need to deduct any return shipping and customs charges from your refund, as these costs are charged to us by the courier.

Yes, all Jorgen House orders are sent with tracking. You will receive an email with tracking details once your order has been dispatched so you can follow your delivery.

If you need to change your delivery address, please contact Jorgen House at info@jorgenhouse.com within 30 minutes of placing your order and we will do our best to update this before your order is dispatched.

If you have any questions about your delivery, shipping times, or your order, please contact Jorgen House at info@jorgenhouse.com and we will always be happy to help.

We hope you love your Jorgen House purchase, but if something isn’t quite right, you can request a return within 14 days from the day after you receive your order. Simply email info@jorgenhouse.com to start your return.

Yes, Jorgen House offers free exchanges for UK orders if you would like a different size or colour. Customers are responsible for the return postage when sending the item back to us, and we will cover the
cost of sending your new item out to you. Please note that free exchanges are not available for international orders.

To start a return or exchange with Jorgen House, please email info@jorgenhouse.com within 14 days of receiving your order. We will then send you the return instructions and details on how to send your item back to us.

Once Jorgen House receives and inspects your return, we aim to process your refund within 5 working days.

For hygiene reasons, Jorgen House cannot accept returns on briefs. Bodysuits may be exchanged, but must be tried on over briefs.

For international returns, customers are responsible for return shipping costs and any customs paperwork. Please clearly mark the parcel and paperwork as “Returned To Vendor – No Commercial Value” and use each item’s listed price as its value. If import fees are charged when the parcel re-enters the UK, these fees will be the responsibility of the customer.

We recommend starting with your usual size when choosing Jorgen House. Our bras and leggings are designed with supportive stretch and an engineered knit that adapts to your body, so your usual size is normally the best place to start. If you are unsure, please refer to our sizing guide here: https://jorgenhouse.com/pages/sizing-guide or contact us and we will be happy to help.

If you are between sizes, we generally recommend choosing the smaller size for a more supportive fit, or the larger size if you prefer a more relaxed fit. Jorgen House products are designed with stretch and recovery, so the fabric will mould to your body once on.

Jorgen House products are made using an engineered knit structure that is designed to feel supportive and secure. Because of this, the product may look small at first and may feel firm when you first put it on. We recommend taking a moment to adjust the garment properly once it is on. The fabric will then mould to your body shape and move and adapt with you throughout the day.

Jorgen House products are designed to adapt with your body, including during pregnancy and times when your size may fluctuate. We usually recommend choosing your current size based on how you measure now. If you are between sizes or expect significant changes, you may prefer to size up for additional comfort. The engineered knit is designed to stretch, recover, and mould to your shape as your body changes.

Yes — Jorgen House offers leggings designed specifically for different stages of your body.

Our maternity leggings are engineered with an adaptive knit that provides gentle support under the torso, with a flexible area designed to grow and move with you as your body changes throughout pregnancy. The high-rise waistband sits comfortably over the bump, offering support without restriction. These leggings can also be worn into the fourth trimester, providing soft, comfortable support postpartum, or the waistband can be folded down for a more relaxed fit.

We also offer our Lounge leggings, which are designed for both pregnant and non-pregnant bodies. These have a mid-rise waistband with a slightly stronger knit structure, helping you feel lifted and supported. When worn outside of pregnancy, they create a more contoured, sculpted feel at the waist, while still offering comfort and flexibility.

Yes, Jorgen House leggings are designed to be worn for both everyday wear and light to moderate activity. The engineered knit provides support, stretch, and comfort, making them suitable for daily wear, travel, lounging, and low-impact movement.

Yes, Jorgen House bras are generally true to size. We recommend choosing your usual size as a starting point, as the engineered knit fabric is designed to stretch and mould to your body while still providing support.

Jorgen House bras may look small when you first receive them, but this is due to the engineered knit structure which is designed to provide support. The bra may feel firm when you first put it on, but once adjusted properly, it will mould to your body and adapt to your shape.

Refer to our sizing guide here: https://jorgenhouse.com/pages/sizing-guide or contact us and we will be happy to help.

Yes, Jorgen House products are made from an engineered knit that is designed to stretch, recover, and adapt to your body. This allows the garments to move with you and accommodate natural body changes
while still providing support.

Jorgen House bras are made using a seamless 360° engineered knit, so there are no seams, wires, or edges that should dig into the skin. The bra can be adjusted on the body to sit where it feels most supportive and comfortable for you. The band should sit softly under the cups, and we recommend taking a moment to adjust yourself into position when putting the bra on so the knit can mould to your shape. Once in the right position, the bra will adapt to your body and should feel supportive, smooth, and comfortable throughout the day.

Jorgen House bras and bodysuits use discreet magnets that are covered in a soft fabric, so they feel comfortable against the skin. Each magnet can withstand up to 15lbs of stress, making them incredibly strong and secure for everyday wear. They are designed to be easy to use and snap into place single-handedly when life gets busy, while staying securely closed and not popping open during the day.
The magnets are secure during normal daily wear and movement, but easy to open when you intentionally pull them. They are designed to make dressing and breastfeeding easier, not more complicated.

Yes, Jorgen House bras and bodysuits are designed to be breastfeeding friendly. Some bras include inner double-layer feeding openings for easy and discreet breastfeeding, while others have zip front access. All Jorgen House bras are made from an incredibly stretchy engineered fabric, which allows them to be worn during pregnancy, postpartum, breastfeeding, and beyond.

The Jorgen House magnetic bodysuit is designed to be worn as a base layer that covers the torso while still allowing easy breastfeeding access. It includes an inner shelf bra for support, and the magnetic opening allows you to feed without lifting up your top, so you can stay covered. The bodysuit was designed to be worn under shirts or knitwear so you can breastfeed easily without exposing your stomach, especially during a time when many women are still adjusting to their changing bodies and may not feel fully comfortable yet. It’s designed to make feeding more comfortable, practical, and discreet.

Yes, absolutely. Jorgen House products are designed for pregnancy, postpartum, motherhood, womanhood, and menopause. The fabrics used are high-quality performance fabrics that are breathable, quick-drying, and designed to adapt to the body. Many body changes and symptoms overlap between pregnancy, postpartum, and menopause, which is why Jorgen House products are designed to support you through all stages.

Yes, Jorgen House products are very suitable for menopause. The fabrics are soft and non-irritating, there are no underwires to dig in, no irritating tags, and the seamless construction makes them very comfortable on sensitive skin. The fabrics are also breathable and quick-drying, which can help when experiencing hot flushes or temperature changes.

Yes, Jorgen House leggings are made from a dense engineered knit designed to provide coverage and support, making them suitable for everyday wear and movement when worn in the correct size.

Yes, Jorgen House leggings are designed with a supportive band to keep the leggings in place and stop them from riding down, and a super adaptive knit at the torso designed to grow and adapt with your body.
During pregnancy, the waistband can sit comfortably over your bump, and postpartum (the fourth trimester), the leggings can continue to be worn for coverage and support, or the waistband can be folded down for a comfortable mid-rise fit.

Yes, Jorgen House maternity leggings use engineered support knit panels that are positioned on the body using a body-mapping technique to provide support where it is needed. This helps support the bump, keeps the leggings in place so they don’t ride down, and provides gentle support where your body needs it most.

Yes. We have many customers with DD cup sizes who comfortably wear Jorgen House bras. The adaptive engineered knit stretches to accommodate a fuller cup size while still providing support and comfort.

Jorgen House leggings are designed with engineered stretch, which means the length can adapt slightly to different heights. The fabric allows the leggings to be worn full length or slightly shorter depending on your height and how you prefer to wear them.

Unlike shapewear, Jorgen House support briefs are designed to offer gentle support where you need it without feeling restrictive. The engineered knit provides support and a smoothing feel while still allowing you to move and breathe comfortably throughout the day.

Most Jorgen House products can be washed on a warm machine wash with similar colours. We recommend not bleaching, ironing, tumble drying, or dry cleaning your garments, as this helps maintain the stretch and shape of the engineered knit. For products with magnets or trims, we recommend hand washing to protect the hardware and keep your garments in the best condition. Always check the care label on your specific garment for the best care instructions.

Jorgen House products are made from a blend of micro-modal, organic cotton, recycled polyamide/polyester, and elastane, depending on the product. These fabrics are chosen because they are soft, breathable, stretchy, and supportive, and allow the garments to adapt to your body as it changes. Many Jorgen House products are made using sustainable or recycled yarns and are manufactured in Portugal.

Yes, Jorgen House fabrics are designed to be breathable, soft, and comfortable against the skin. Materials such as micro-modal, organic cotton, and performance yarns help regulate temperature and keep you comfortable throughout the day.

Jorgen House fabrics are breathable and quick-drying performance fabrics, which can help keep you comfortable if you experience night sweats, temperature changes, or small leaks. Many customers choose Jorgen House during pregnancy, postpartum, and menopause because the fabrics are soft, breathable, and adapt to the body during times of change.

Yes, but we recommend hand washing garments that contain magnets to protect the trims and keep the magnets working at their best. Always air dry and avoid tumble drying.

Your Jorgen House order arrives in a reusable organic cotton garment bag. This bag can be reused as a nappy bag organiser, cosmetic bag, travel bag, storage bag, hospital bag organiser, or for storing underwear and delicates.

Jorgen House packaging is designed to be as sustainable as possible. The mailer bags and swing tickets are made from recycled materials and are recyclable, and the organic cotton garment bag is designed to be reused again and again. We always recommend reusing your packaging where possible before recycling.

Jorgen House is committed to creating clothing in a more responsible and sustainable way.
All Jorgen House garments are manufactured in a factory that works towards a more sustainable textile production model, respecting both the environment and the people involved throughout the production and supply chain.

All Jorgen House products are manufactured in Portugal in a factory that focuses on sustainable production methods and responsible manufacturing practices.

Jorgen House works with manufacturing partners who are committed to responsible production that respects the people involved in the production and supply chain. The factory also operates with a dedicated
sustainability team focused on improving environmental and social practices.

Jorgen House uses sustainable fibres such as organic cotton, recycled polyester, and manmade cellulosic fibres from non-endangered certified forests. The brand also works with regenerated yarns made from pre-consumer waste materials to reduce waste and lower environmental impact.

Yes, Jorgen House uses recycled yarns made from pre-consumer waste that would otherwise be discarded. These regenerated yarns help reduce CO₂ emissions, water usage, and waste in the production process.

Yes, Jorgen House packaging is designed to be as eco-friendly as possible. Mailer bags and swing tickets are made from 100% FSC-certified recycled paper, printed with soy-based inks, and are recyclable, compostable, and reusable. Products are sent in a reusable organic cotton garment bag instead of single-use plastic packaging.

Yes, the factory that produces Jorgen House garments runs on 100% renewable energy and is continuously working on improving sustainability practices and reducing environmental impact.

Jorgen House is designed differently to traditional fashion brands. Instead of creating seasonal collections that change every few months, we focus on creating long-lasting, adaptable pieces that are designed to be worn across different stages of life.

Our products are developed with purpose — using engineered knit and thoughtful design to support you through pregnancy, postpartum, and beyond — rather than being trend-led or time-limited. This means you can invest in pieces that you can wear again and again, without them feeling outdated.

By not following a seasonal model, Jorgen House is also able to reduce overproduction and waste, and focus on creating fewer, better-quality garments that truly work for your body over time.

Jorgen House accepts all major payment methods, including Visa, Mastercard, American Express, PayPal, Apple Pay, and Shop Pay. All payments on the Jorgen House website are processed securely.

You can enter your gift card or discount code at checkout in the discount code or gift card box. Once entered, click apply and the discount will be applied to your Jorgen House order total.

You can use multiple Jorgen House gift cards on one order, but only one discount code can be used per order, as per our checkout system.

Yes, Jorgen House occasionally offers a sign-up discount code when you join our mailing list. By subscribing to Jorgen House emails, you will also be the first to hear about new launches, restocks, and exclusive offers.

The best ways to receive a Jorgen House discount are by signing up to our newsletter, following Jorgen House on social media, and keeping an eye out for exclusive promotions, product launches, and seasonal
offers.

If you have any questions about your order, sizing, products, or anything else, please contact Jorgen House at info@jorgenhouse.com and we will be happy to help. We aim to respond to all enquiries within 1–2 working days. During busy periods, it may take slightly longer, but we will always get back to you as soon as we can.

We love hearing from our community. If you are interested in collaborating with Jorgen House, please email us at info@jorgenhouse.com with details about yourself, your platform, and your idea, and we will get back to you if it feels like a good fit.

Jorgen House is built around real stories and real experiences. If you would like to share your journey, whether that’s pregnancy, postpartum, menopause, or your personal experience with Jorgen House, we would love to hear from you. Please email us at info@jorgenhouse.com.

You can follow Jorgen House on social media and sign up to our newsletter to stay up to date with new collections, restocks, and community stories.